Play settings

What does responsible gambling look like at Dep Casino?

You play here from 18+, and every account comes with deposit limits, loss limits, session reminders, time-out periods and self-exclusion.

Set a deposit limit

Licensed & AuditedLicensed by Anjouan Offshore Finance Authority (ALSI-892609). Audited by eCOGRA and iTech Labs.

Getting your bearings

Know the basics before you play

Straight, unadorned facts sit better with how we do things here.

Minimum age18+

LicenseALSI-892609, Anjouan Offshore Finance Authority

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Your control panel

Your play, your limits, your call

Here is exactly what each control does and the moment it earns its place.

Set it before you play

Caps how much you can pay in over a chosen span, so a session has a ceiling before it starts. Switch it on before you play, not after a loss.

Chasing nothing

Sets the net amount you are willing to see go in a set span, and stops you chasing that number down. Turn it on when play starts feeling like recovery.

A nudge on the hour

A quiet alert at intervals you pick, telling you how long you have been in play. Turn it on if hours slip past without you noticing.

A planned breather

Puts the account on ice for a span you choose, so you step away without tearing anything down. Take one when life needs your attention elsewhere.

The firm step back

Closes your play for the long run and removes the option to return during it. Ask for one when the pattern, not the evening, is the problem.

The moment you notice

A ceiling now, not a regret later

Use it while you are calm and clear-headed, ideally before a session begins.

Signed in, settings open

Sign in with your email address and open the settings area of your account. Check that you are in the live account, not a demo view.

Already in place?

Look for the responsible gambling section, where every control sits together. Confirm which tools your account already shows before you go further.

One tool, then another

Pick deposit limits, loss limits, session reminders, a time-out or self-exclusion. Read the description of the one you picked, then follow it.

Saved and showing

Save the change and read the summary line to see it applied. Keep your confirmation and note which tool you chose.

Early signs, before they harden

Play is meant to cost something you can afford and nothing more. Catching the shift early keeps the choice in your hands, and a deposit limit or a short pause set in the account is the simplest first move.

Read through these and see how many sound familiar:

You spend past what you set aside for play
Chasing a loss feels like the obvious next step
Hours go by and you did not notice
You keep it quiet from people close to you
Borrowing comes up more often than it used to
Play stops feeling like entertainment and starts feeling like a need
You promise yourself a break and take none

Three places to turn

Free help, close to home

By the end of this block you will know which free service suits your situation.

Gambling Helpline Aotearoa

Staffed around the clock, this line is free and confidential and supports both the person playing and the people worried about them. Talking is often the fastest way to work out what to do next. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling with peer and cultural support, delivered through eighteen clinics across the country. It suits players and family members who want ongoing help, and appointments are available on weekdays during office hours. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for anyone who plays and for their whānau: plain guidance on the signs of harm, practical tips and a finder for local support near you. safergambling.org.nz

A break of a day, or a stop for months

I just need a few days off. A time-out is a break you choose for hours or days, set straight from the casino account. Play and deposits stay locked for the whole period you picked, so the decision holds when the urge comes back later that evening. When it ends, access returns without you doing anything.

Self-exclusion. Self-exclusion shuts access to the account for a long period and cannot be undone early, whichever way you feel about it afterwards. You start it inside the account and play, deposits and withdrawals stay closed until the term runs out. It is the firm option for anyone who wants the choice taken out of their hands.

A single place to lock out play. New Zealand has no national self-exclusion register, so the casino account is where an exclusion is actually set. Ask the help line if you want someone to talk the decision through first. Operator duties here already require the platform to exclude anyone showing signs of problem gambling, for up to two years.

Age checks, blocking tools and family support

Documents before the first payout. Nobody under 18 can hold an account here. We check identity documents before a first withdrawal, so an underage attempt does not slip through later.

Parental controls on shared devices. On a shared laptop or phone, set a gambling block through the device's own parental controls. That keeps the site out of reach when you are not there to watch.

Before blame, a conversation. Talk about money and mood, not accusations, and let the person speak first. Gambling Helpline Aotearoa advises relatives too, day or night, and you can ring on their behalf.

Closing out

Limits, pauses and closing out

Useful the day you want an exit or a limit you can live with.

What do I do to shut my account permanently?+

Email the support address with a request to close it for good, sent from the address registered on your account. That address is [email protected], and the team replies around the clock. Once closed, that account cannot be reopened, so treat it as your final step.

Once a limit is set, can I raise it afterwards?+

Any limit can be changed later, in the same section of the account where it was first set. Lowering is the simple direction; a rise is a fresh decision to make before you play, never in the minutes after a loss. Set the figure when you are calm and away from the game screen.

Can a self-exclusion be lifted before its period finishes?+

No. A self-exclusion runs for the whole period you chose at the start and is not ended early, swapped down or reversed by a message. Pick a stretch you can honestly hold, because that block holds for its full length. During it, no play, no deposits, no bonus.

Why do I have to prove my age before I play?+

Dep Casino is for people aged 18+, and identity and age are verified before an account is activated, which is how the licence here works. Send the proof of identity, address and payment confirmation the team asks for. Under-18s cannot hold an account, and a second account in one name is closed.

My brother plays too much and won't listen. Who can advise me?+

Gambling Helpline Aotearoa on 0800 654 655 takes calls from relatives and friends, not only from players, and it is free at any hour. You can also text 8006. A conversation with someone outside the family often helps where your words have stopped landing.