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Reach our team by live chat, e-mail or phone, any hour of the day, every day of the week.

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Licensed & AuditedLicensed by Anjouan Offshore Finance Authority (ALSI-892609). Audited by eCOGRA and iTech Labs.

Fast PayoutsAverage withdrawal time 21 minutes. NZ$169M paid monthly to 659,000+ players.

Data ProtectionTLS 1.3 encryption and secure payment processing. All transactions protected.

Fast Help

Which Way Reaches Support Fastest?

After reading this you will have picked the channel that fits your question and your patience.

Talk To Us Now

Live chat suits urgent account questions and answers typically within three minutes, so have your enquiry ready before you open the window.

Start Chat

Prefer To Write?

E-mail [email protected] works for written details and documents, and a reply typically lands within two hours during the working day.

Write To Us

Need To Speak Aloud?

Phone +64 9 988 5974 in NZST puts you with a person typically within five minutes when a conversation settles things faster.

Call Support

Dep Casino For New Zealand

Reach Our Team From New Zealand

Keep this block handy when you want local hours, your own language or the regulator who supervises us.

How To Reach Us

Local Phone+64 9 988 5974

Time ZoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorAnjouan Offshore Finance Authority (ALSI-892609)

Help Organisations

Gambling HelpGambling Helpline New Zealand, Problem Gambling Foundation, Gamblers Anonymous New Zealand

Before You Escalate

Get A Written Outcome You Can Point To

You will know the four steps from a first message to a review by the regulator in Anjouan.

The Moment It Went Wrong

Message support with what happened, the date, the amount and any reference number. Keep the reply in your inbox so the thread stays complete.

Is This The Full Answer?

Read the answer against your own records. Should a detail be missing, reply once with it rather than opening a second thread.

A Fresh Pair Of Eyes

Ask for the case to be reviewed by a supervisor when the reply leaves the issue open. Send a short summary to [email protected] and note the date.

When Dep Casino's Answer Falls Short

Write to the Anjouan Offshore Finance Authority if the internal route ends without agreement, citing license ALSI-892609 and enclosing the whole thread.

Wrong Queue Avoided

Pick The Address That Matches Your Issue

This block settles which address to use so your message never sits in the wrong queue.

Your Account

General support and everyday questions[email protected]

Document verification and KYC checks[email protected]

Money Matters

Deposits, withdrawals and payments[email protected]

Other Requests

Complaints and formal disputes[email protected]

Personal data and privacy requests[email protected]

Business and partnership enquiries[email protected]

Independent Support Services

Independent organisations help with gambling problems at no cost and without judgement. Gambling Helpline New Zealand, Problem Gambling Foundation and Gamblers Anonymous New Zealand all work separately from Dep Casino.

Gambling Helpline New Zealand. Runs a free, confidential helpline and online support for anyone worried about their own or a family member's gambling.

Problem Gambling Foundation. Offers counselling, community programmes and public education aimed at reducing harm from gambling across the country.

Gamblers Anonymous New Zealand. Hosts peer meetings where people share experience and work through recovery together, in person and online.

Dep Casino Timing

Typical Reply Times By Channel

Use this when you are deciding whether to wait by the screen or step away.

Live Chat

Live chat hoursAvailable 24/7

Live chat first reply3 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+64 9 988 5974

Phone waiting time5 minutes

Seven Questions

Straight Answers Before You Reach Out

Seven quick answers cover verification, languages, data requests, night hours, identification, closure and escalation.

trustCan I open an account before my documents are checked?+

Begin by sending your documents through the verification inbox. Checks typically finish within 26 hours of a complete upload. Incomplete sets restart the clock, so send all three at once.

trustWhat happens when I send a message in another language?+

Write in English, German, Finnish or Norwegian and an adviser replies in that same language. Everything else lands with the English desk. Replies follow the language of your message, not the time of day.

trustWhat happens when I ask for my data or its removal?+

Ask for either through the privacy inbox and the request is logged the day it arrives. Deletion follows once legal retention duties end. A confirmation reaches your registered email afterwards.

trustCan I get help at three in the morning my time?+

Someone answers at every hour, including public holidays and weekend nights. New Zealand time makes no difference to cover. A reply arrives whenever you start.

trustWhat if support asks me to confirm who I am?+

Expect to give your full name, date of birth and registered email, never a password. Two of those three usually settle the match. Sensitive details stay out of chat until an account is confirmed.

trustWhen does a closed account actually stop working?+

Say the word to any adviser and the account is locked before the conversation ends. Reopening it later means a fresh verification pass. Written notice works too if you prefer a record.

trustWhat if the first answer solves nothing at all?+

Escalate to the complaints inbox if a reply leaves you unsatisfied, and a second review follows. Unsolved matters can then go to the Anjouan Offshore Finance Authority. Keep your reference number with each step.

Details That Turn A Question Into An Answer

Line these up first so the first reply can resolve the matter.

Your registered email address
The last four digits of the card you paid with
A clear photo of your photo ID page
Your account number if you hold one
The date and amount of a disputed payment

Six Details

Check These Company Details

It settles who the company is, where it is registered and which licence it holds.

Company

Legal nameDep Casino LLC

Company number659667 (Anjouan)

AddressBandar Salaam, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

License numberALSI-892609

Written Contact

Support e-mail[email protected]